About Zendesk

The best customer experiences are built with Zendesk. Zendesk makes a customer service and engagement platform for businesses that want to give customers the best. Our products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.

Partnership with SHI

SHI is a Zendesk Premier Solution Provider, authorized to sell Zendesk products. As an expert in Cloud infrastructure and applications, SHI can help assess your requirements and recommend how best to use Zendesk to create the best possible experience for your customers. Contact SHI 

The Zendesk Suite

Better Together

Seamless support. Simplified workflows. Single source of truth.

The Suite offers everything you need to let customer conversations flow seamlessly across channels, creating a better experience for both your business and your customers.

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The Zendesk Suite

Four powerful products for one low price.

Download the guide

Zendesk Support

Integrated customer support

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

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Zendesk Support Datasheet

Make it easy to manage customer interactions.

Zendesk Support

Zendesk Chat

Live chat and messaging

With Zendesk Chat and Message you can proactively engage customers—in real-time and in context. That way customers can get the attention they deserve.

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Zendesk Chat One Pager

Make yourself available.

Zendesk Chat

Zendesk Sunshine

The open, flexible CRM Platform

Zendesk Sunshine offers a flexible platform for capturing all your customer data, an engine for designing intelligent workflows, and APIs and SDKs for building modern user experiences.

By utilizing new developer tools, automation features, and integrations, you can customize the user journey, reduce agent work, and scale with ease. Sunshine powers all Zendesk products, so your customer data is connected across every channel.

Sunshine Overview by Luke Behnke
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Profiles

Identify each customer with a centralized view of profiles across every channel and application.

Events

Define and capture custom events across your web and mobile apps for greater visibility into the entire customer journey with the Custom Events.

Objects

Store custom data entities, like Products and Subscriptions, that are unique to your industry and business with Custom Objects.

Related SHI Content

Ready to Learn More?

Contact us to discuss Zendesk solutions for your organization.